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Insights Blog

EMM Group regularly publishes content on issues that affect today’s marketers and business leaders.

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Recent Posts

Market and Data Analysis

Training Development Best Practices

July 07, 2015 / by EMM Group

Training is one of the key foundational requirements for building a successful, sustainable marketing excellence program. One which continuously improves and adds increasing value to the business. Without quality training, even your hardest working marketers – and marketing organizations - will be behind the curve and struggling to catch up. Equally important training reduces turnover by showing employees the organization cares and is willing to invest.

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Keywords: Market and Data Analysis

Delivering Value vs. Delivering Differential Value

June 19, 2015 / by EMM Group

The term “value” is probably the most overused word in business today.

Everyone claims to offer value and everyone claims their product offers the most. But, more often than not, when this term is used, it’s referring to absolute value.  In other words, what you get for your money.

Customers don’t care about absolute value because it has no real substance. It’s difficult if not impossible to define apart from price, so that’s where they tend to focus. For all intents and purposes, when a customer wants to know the “value” of their purchase, they look at the price tag, and compare based on that.

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Keywords: Value Based Pricing, Customer Experience Design

How Often Are You Delivering On Your Brand Promise?

May 28, 2015 / by EMM Group

Two weeks ago, we discussed the basics of defining and delivering on your brand promise.  To delve a bit deeper into that subject, let’s focus on consistency.  How often are you delivering on that promise?

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Keywords: Custom Marketing Framework, Team Capability Building

Defining and Delivering on Your Brand Promise

May 14, 2015 / by EMM Group

To be successful, every marketing team needs to be able to define their brand promise coherently and demonstrate how they’re consistently delivering on it every day.

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Keywords: Custom Marketing Framework, Customer Experience Design

Value Based Pricing

6 Best Practices for Customer Experience Design

April 16, 2015 / by EMM Group

Today’s customer is no longer satisfied with “good enough.” If you’re going to earn their attention, their time, their money, or anything else they value, you’re going to have to be the best. There’s simply too much competition to strive for anything less. And being the best is, in many ways, the responsibility of the marketing department.

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Keywords: Custom Marketing Framework, Customer Experience Design, Team Capability Building, Market and Data Analysis

3 Marketing Competencies Essential for Survival and 1 Essential for Success

April 07, 2015 / by EMM Group

The world of marketing is forever evolving. And with that evolution, the skill sets needed for marketing practitioners to continue adding value to an organization’s marketing program continue to change as well.

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Keywords: Custom Marketing Framework, Customer Experience Design, Market and Data Analysis

3 Principles for Great Customer Experience

March 26, 2015 / by EMM Group

In our last post, we discussed why customer experience is such a vital part of your marketing mix.

To take it a step further, let’s now consider some best practices that you can start applying right now to create a powerful customer experience in your own company.

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Keywords: Customer Segmentation, Value Based Pricing, Custom Marketing Framework, Customer Experience Design, Team Capability Building, Market and Data Analysis

The Vital Importance of Customer Experience in Your Marketing Mix

March 24, 2015 / by EMM Group

In highly competitive markets, differentiation is hard to establish. Customers are more knowledgeable and demanding than ever before, global competition is intensifying, products are increasingly becoming commoditized, and all of this drives down profit.

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Keywords: Custom Marketing Framework, Customer Experience Design, Team Capability Building

Nike Proves That Traditional Marketing Still Has Game

October 16, 2014 / by EMM Group

Traditional endorsement and product placement marketing is very much alive and well. This past summer, Nike offered two beautiful proofs in point that any marketer can learn from.

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Keywords: Custom Marketing Framework, Team Capability Building