We care about each other, our clients, and our vendor partners. By having compassion for and relating to the people we serve, we create connections that reinforce all of our practical efforts.
Empathy is the ability to sense the feelings and emotions of other people—to imagine what someone else might be thinking or feeling, without applying criticism or judgment. Empathy is an essential component of caring about others. It is also a foundational trait of an adept marketer and a service-oriented consultant.
By cultivating and practicing empathy, we build trust, rapport, and strong relationships—all of which are essential for personal and business success.
Empathy toward all is the ‘heart’ of the other EMM Group Core Values:
- Demonstrating empathy is essential to maintaining service as an attitude.
- Upholding a gold standard of ethics is much easier with a caring heart.
- When we feel empathy for our co-workers, we seek to protect a balanced approach to work and life for everyone.